General Motors Website As Faulty As Its Ignition Switches
The website General Motors has provided to the public about their vehicle recalls – that includes the deadly ignition switch problem – has provided false information. That’s according to information from the National Highway Traffic Safety Administration.
When customers entered in their vehicle’s identification number to learn if their car was a part of the recall, the website would sometimes say the vehicle wasn’t a model being recalled.
Greg Martin, a spokesman for GM said the company was aware of the inquiry from the NHTSA on the VIN look-up process. He said the company was taking the necessary steps to ensure this did not happen again. The company said the website was undergoing maintenance and customers who had questions could call the service line.
The website has yet to conform to the latest rules the NHTSA has recently implemented.
The NHTSA suggested any person who used the website to check their vehicle’s number needs to recheck to ensure it really isn’t a part of the recall.
Calif. Dem. Senator Barbara Boxer made the NHTSA aware of GM’s website problems.
In this year alone, GM has had more than 29 million vehicles recalled that includes a number of issues such as a faulty ignition switch that has been linked to 13 deaths. The ignition switches were manufactured by Delphi; it took months for the company to get the part and make repairs. Due to the numerous investigations related to the slow recalls, the company has quickened the pace in which it’s making the recalls.
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